Effective Date: 26 Jul 2026
Refill Policy
At TapFollowers, every order is backed by a real refill guarantee — not just a promise. As a premium service built on aged, high-retention accounts, most customers see only a natural 5-10% drop over time, well below industry norms. Even so, if your numbers dip, we've got you covered.
Our 30-Day Refill Guarantee
Every eligible order is covered for 30 days. This window is counted from the date your order is marked Completed — not your purchase date — since larger orders can take a few hours to finish delivering. If your follower, like, view, or comment count drops any time within those 30 days, we'll refill it.
Why Some Drop-Off Is Normal
No social platform guarantees permanent followers or engagement — accounts get deactivated, people unfollow, and platforms periodically clean up inactive profiles. This happens industry-wide. Our customers typically see just 5 to 10% natural drop-off, and it's fully covered under this guarantee.
Automatic & Requested Refills
In most cases, you don't need to do anything — we monitor delivered orders and top up any drop automatically. If you spot a drop before we do, you're always welcome to request a refill yourself using any of the methods below.
How to Request a Refill
If you'd like to request a refill within your 30-day window, reach us through any of the following:
Open the Support tab and submit a ticket with your order details.
Message us directly for a quick response.
Send us your order ID and a brief description of the issue.
Our team will review your order, confirm the drop, and issue a refill.
What's Not Covered
Refills aren't available in the following cases:
- Your profile was set to private after the order was placed, preventing us from verifying delivery.
- You manually removed followers or engagement, or changed your username, after delivery.
- The drop resulted from a violation of the platform's own terms of service.
Changes to This Policy
TapFollowers may update this refill policy from time to time. Any updates will be posted on this page, and continued use of our services constitutes acceptance of the updated terms.
Questions about your refill eligibility? Contact us at support@tapfollowers.com.